Domestic Violence Advocate

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To apply, please email your resume to


STATUS: Part Time, Non-Exempt

SUPERVISOR: Shelter Services Manager

SALARY RANGE: $18.00-$20.00 per hour

ROLE: The Domestic Violence Advocate is responsible for providing services to survivors of domestic violence and performing related work as required including direct case management, responding to callers on the crisis hotline during business and after-hours; handling intake for women and children seeking shelter services; distributing information about agency programs and services; providing referrals to community legal, medical and social services, and ensuring a safe environment within a 24-hour domestic violence shelter.


  • Participate in the implementation of all shelter program procedures and protocol, including enforcement of house rules and security systems;
  • Coordinates with Shelter Services Manager to approve admission of clients and on-going case management in coordination with Lead Domestic Violence Advocate;
  • Participate in maintaining a rotating 24-hour coverage on the agency’s crisis line and shelter facility;
  • Answer on-call crisis line phone when scheduled;
  • Respond to emergency law enforcement/hospital advocate requests at night as needed;
  • Ensures effective communications between vendors, donors, volunteers and safe house;
  • Manages resources for safe house residents including food, transportation, food bank, and in-kind donations;
  • Assist with shelter operations, maintenance, repairs, overall facility cleanliness, pick up shelter-related donations, and purchase of food and supplies, as necessary;
  • Conducts intakes and assessments with potential safe house residents;
  • Maintain clear and concise client files and records, and assist in gathering statistical information for nFocus database in compliance with funding requirements;
  • Attend mandatory staff meetings, training sessions, and other agency meetings as required.
  • Maintain effective working relationships with other agency staff, volunteers, clients, and other community organizations;
  • Other duties related to the specific classification as assigned.


  • Bilingual/Bicultural (Spanish/English) preferred.
  • Minimum of a high school diploma and previous experience in social services or related area;
  • One year of relevant experience providing client or shelter services;
  • Completion of 40-hour domestic violence training program (agency will provide training);
  • Knowledge of intimate partner violence and community resources;
  • Maintain confidentiality policies related to client information and safe house location;
  • Ability to communicate clearly and concisely, verbally and in writing;
  • Availability to work flexible hours, including some weekend and evening hours;
  • Ability to work with people of diverse ethnic, cultural, religious, socio-economic backgrounds;
  • Experience maintaining personal/professional boundaries;
  • Valid California driver’s license, proof of automobile insurance, and reliable personal transportation;
  • Proficiency in Word, Excel, Outlook, and volunteer management.


  • Serve as liaison between Safe house residents and confidential community services;
  • Provide trauma-informed services and information to crisis hotline callers and shelter residents;
  • Provide services to survivors of domestic violence including crisis intervention, assessment, advocacy, emergency transportation, information and referrals as needed;
  • Participate in maintaining a rotating 24-hour coverage on the agency’s crisis line and shelter facility.


  • During working hours, employee may sit or stand for long periods.
  • Lift objects up to 50 pounds from floor to waist level and carry for brief periods;
  • Bend and stoop while filing or sorting through donations
  • Twist and reach while working at safe house location;
  • Must pass a TB clearance and background ID check.

EEO Policy Statement

It is the policy of the YWCA Monterey County to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state or local law.