Legal Advocacy Case Manager

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ROLE: The Legal Advocacy Case Manager is responsible for providing holisitic legal advocacy services to survivors of domestic violence and human trafficking including direct case management, handling intake for clients seeking domestic violence services; distributing information about agency programs and services; providing referrals to community legal, medical and social services, and promoting the vision of the YWCA Monterey County.


  • Conduct face-to-face assessments — either oral or written — to determine a client’s social, emotional, and physical needs. Assess the level of danger they are currently experiencing in their home environment.
  • Work to increase the physical safety of clients escaping domestic violence; work with victims to determine where else they can live in the short-term, including referring victims to the safe house and refer them to resources within the agency, including legal services, counseling and outside resources.
  • Make referrals for basic needs, including food, clothing, crucial household items and working with the Transitional Housing Case Manager in securing long-term housing for a victim of domestic violence.
  • Monitor client’s progress by meeting periodically, conducting follow-up assessments, maintaining contact with all collateral service providers, and helping set short- and long-term goals.
  • Provide home visits as needed for case management.
  • Conduct outreach to service providers, health clinics and schools.
  • Seek community resources to address gaps for clients requesting services from the YWCA and/or other providers.
  • Create and facilitate a support group for Spanish-speaking domestic violence survivors and their family members.
  • Maintain clear and concise client files and records, and assist in gathering statistical information in compliance with funding requirements;
  • Maintain confidentiality policies related to client information;
  • Attend mandatory staff meetings, training sessions, and other agency meetings as required.
  • Maintain effective communication and working relationships with other agency staff, volunteers, clients, and other community organizations;
  • Other duties as assigned.


  • Bilingual/Bicultural (Spanish/English) required.
  • Minimum of a Bachelor’s degree in Social Services or related field and previous experience in social services or related area;
  • One year of relevant experience providing case management;
  • Completion of 40-hour domestic violence advocate training program (agency will provide upon hire);
  • Knowledge of intimate partner violence and community resources;
  • Ability to communicate clearly and concisely, verbally and in writing;
  • Availability to work flexible hours, including some weekend and evening hours;
  • Ability to work with people of diverse ethnic, cultural, religious, socio-economic backgrounds;
  • Experience maintaining personal/professional boundaries;
  • Valid California driver’s license, proof of automobile insurance, and reliable personal transportation;
  • Proficiency in Word, Excel, Outlook, and volunteer management.
  • Commitment to YWCAMC mission, vision, and values.


  • Serve as team member of the YWCA Legal Department providing holistic wraparound services to clients served;
  • Provide trauma-informed services and information to YWCA clients;
  • Provide services to survivors of domestic violence and human trafficking including crisis intervention, assessment, resource and referrals as needed;


  • During working hours, employee may sit or stand for long periods.
  • Lift objects up to 50 pounds from floor to waist level and carry for brief periods;
  • Bend and stoop while filing or sorting through donations
  • Must pass a TB clearance and background ID check (post employment offer requirement).

EEO Policy Statement

It is the policy of the YWCA Monterey County to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state or local law.

Job Type: Full-time

Salary: $45,000.00 /year