Resource Center Manager

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STATUS: Full-Time, Exempt

SUPERVISOR: Chief Operations Officer

SALARY RANGE: $45,000-$50,000 (plus benefits)

ROLE: The Resource Center Manager is responsible for overseeing operations at the satellite office in Monterey. The Resource Manager undertakes a variety of day-to-day office and clerical tasks, and is an integral part in ensuring that the office operations run smoothly and are successful in supporting other agency activities.The Resource Manager is, above all, an organized and competent professional with phenomenal communication skills who will be comfortable dealing with people and able to carry out administrative duties with accuracy and speed.The Resource Center Manager is responsible for recruiting, training, and managing volunteers and oversight of the YWCAMC Monterey Resource Center. This position reports to the Chief Operations Officer.


Volunteer Management

  • Develops best practices and strategies for volunteer programs, recruitment, and relationship building in collaboration with the executive staff;
  • Provides director, coordination, and consultation for all volunteer functions within the YWCAMC to help strengthen programs;
  • Develops, promotes, and maintains a wide range of volunteer opportunities within the organization;
  • Ensures there are adequate numbers of volunteers scheduled for activities and outreach/fundraising events;
  • Recruits, interviews, orients, and places applicants for volunteer work and conducts or coordinates their training, in coordination with Department Directors;
  • Supervises and organizes volunteers and volunteer projects;
  • Works with the Compliance Manager on submitting background checks for all volunteers and ensuring they are approved before volunteering with the agency
  • Develops volunteer communications and volunteer benefits;
  • Works with colleges, schools, and agencies who are sending students and clients to volunteer for internships, community service, or class credit;
  • Actively seeks out volunteer recruitment opportunities such as meeting colleges, prospective volunteers, businesses, attending job fairs and speaking engagements to market and recruit for volunteers;
  • Coordinate and schedule the 40-hour domestic violence advocate training a minimum of three times per year;
  • Follow up with volunteers to evaluate volunteer programs and make improvements;
  • Evaluates effectiveness of volunteer programs, volunteers’ experiences and suggests improvements based on findings;
  • Coordinates, attends, and oversees community engagement events;


  • Communicates with YWCAMC staff members to determine volunteer needs:
  • Maintains notices of volunteer opportunities on volunteer recruitment sites and the YWCA website;
  • Consults with department staff and observes volunteers to assure participation is appropriate and to evaluate performance;

Fund Development

  • Recruits volunteers and organizations to conduct in-kind donation drives and encourages donations of in-kind items;
  • Coordinates donations of goods to support programming needs in collaboration with department supervisors and oversees in-kind distribution;
  • Maintains in-kind donation lists accepted by YWCAMC Resource Center;
  • Oversees all donations accepted at the YWCAMC Resource Center and volunteers assigned there;
  • Reports to YWCAMC Board of Director’s Development Committee on upcoming events planned and volunteer opportunity assignments;

Information Systems Management

  • Maintains records of volunteers and tracks volunteer hours accurately and in a timely manner within the Track-It software;
  • Maintains accurate records and provides timely statistical and activity reports on volunteer participation and number of clients served;
  • Maintains donor records in Telosa software;
  • Maintains all donor and agency contacts in Vertical Response and sends all email and event correspondence through that system; these database systems may change in the near future, but would still be a responsibility of the employee
  • Updates website and social media outlets with events, Resource Center workshops, and volunteer opportunities;

Administrative Skills

  • Greets and assists all agency visitors in a courteous, professional and friendly manner.
  • Provides short-term crisis intervention to victims who may need services.
  • Provides documentation and intake clients seeking counseling services in a professional and empathetic manner ensuring confidentiality.
  • Assists with billing/fee collection associated with client services.
  • Provides office administrative support including copying, faxing, phone calls, taking messages, scheduling appointments, ordering and maintaining inventory of office supplies while monitoring office expenditures with budget parameters.
  • Assists planning, scheduling, and catering for office meetings, workshops and any other events as requested.
  • Coordinates conference room scheduling.
  • Provides administrative oversight and clerical support to the agency, including timely data entry of agency statistical information and implements evaluation procedures.
  • Ensures proper maintenance of the facility, including office equipment and contacts vendors as needed.
  • Answers and logs all incoming and outgoing phone calls and faxes.
  • Manages and logs all petty cash.
  • Prepares reports as needed.
  • Possesses strong written skills.
  • Responsible for keeping up with donation thank you letters.
  • Performs other duties as assigned.


  • Bilingual/Bicultural (Spanish/English) preferred.
  • Bachelor’s degree in related field and/or minimum of 3 years’ experience in program management.
  • Experience working with volunteers strongly recommended.
  • Bachelor’s degree in related field and/or minimum of 3 years’ experience in program management.
  • Completion of 40-hour domestic violence training program (agency will provide training);
  • Maintain confidentiality policies related to client information;
  • Ability to communicate clearly and concisely, verbally and in writing;
  • Availability to work flexible hours, including some weekend and evening hours;
  • Ability to work with people of diverse ethnic, cultural, religious, socio-economic backgrounds;
  • Experience maintaining personal/professional boundaries;
  • Valid California driver’s license, proof of automobile insurance, and reliable personal transportation;
  • Proficiency in Word, Excel, and Outlook.


  • During working hours, employee may sit or stand for long periods;
  • Lift objects up to 50 pounds from floor to waist level and carry for brief periods;
  • Bend and stoop while filing or sorting through donations;
  • Twist and reach while working;
  • Must pass a background ID check.


1) Cover Letter

2) Updated Resume

3) A writing sample that has not been edited from an outside source.

4) A short one-page outline that describes how you would engage volunteers.

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 /year

Work Location:

  • Multiple locations

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance